Bins

Frequently asked questions

How much does storage cost?
  • $125 annually for one BINZ-provided bin
  • BINZ does not prorate our pricing since it is so affordable to start with!
How do I schedule?
  • BINZ requires at least 7 days advance notice for all deliveries and pick ups
  • Log in to your Dashboard
  • Click “Schedule Now”
  • Select your booking type, delivery information, pick up information, and items you would like delivered
  • Insert your payment information (if necessary)
  • Click “Book Now”
How early should I schedule my bin?
  • BINZ suggests: When you book your flight, book your bin!
  • If you are within the seven day notice, BINZ will assess a $10 per day per item late booking fee.
  • For example, if you require delivery on Feb 8th, you must schedule by Feb 1st. In this example, if you schedule of Feb 5th and have one item, you would incur a late booking fee of $40 ($10/day x 4 days)
What is the latest I can order a new bin?
  • BINZ suggests a 48 hour delivery in advance of leaving so you have time to pack, depending on location and schedules BINZ may be able to accommodate a day before delivery of an empty bin. Please email.
How do I modify my booking pick ups and deliveries?
  • If you need to modify your booking:
  • Please log in to your Dashboard.
  • Select “Deliveries and Pick Ups”
  • Find the booking that needs to be modified and select modify
  • If you need to cancel a booking, please do so on your account on your Dashboard
How do I renew my membership?
  • Visit "My Dashboard"
  • Click "Billing Details"
  • Add payment information and each item will automatically renew on its renewal date.
  • Please ensure your membership is up to date - BINZ will not pick up your items if your membership is not current.
  • Your payment information is secure. BINZ does not see the payment information.
  • It is processed through Stripe Credit Card Processor, a secure, encrypted method of payment used globally.
How do I see my account?
  • Please log in to “My Dashboard”
How do I reset my password?
  • Visit the "My Dashboard" page
  • Click "My Account Information"
  • Update your password and select "Change"
Is there a charge for delivery and pick up?
  • If there is a delivery fee, it will be noted on the drop down with your resort when scheduling.
  • The fee is per delivery and per pick up.
  • If you are staying at a resort that is not listed, please select "other" and the area you are in (Cabo Central, Corridor or San Jose). Additional information boxes will appear, please answer those.
Where does BINZ drop off and pick up my items?
  • BINZ policy is to deliver and pick up from your resort's designated location.
  • Please ask the resort if you need help finding the resort's designated drop off/ pick up location.
What time will BINZ pick up my items?
  • Please have your items to your resort’s designated location by 10 AM on the day you schedule a pick up.
  • If your items are not in that location when our driver arrives, there is a fee for the BINZ driver to return.
  • Montecristo & Novaispania guests - -this does not apply to you. Please see your FAQs)
What time will BINZ deliver my items?
  • By 2PM on your scheduled day of delivery.
  • Montecristo & Novaispania guests —-this does not apply to you. Please see your FAQS
Can I get a discount if I store multiple items?
  • Yes. Upon registering your third paid item, you will receive a 10% discount.
  • All items going forward will receive a 10% discount.
How do I set my lock?
  • TWO DAYS PRIOR TO YOUR DEPARTURE DATE, SET AND TEST YOUR LOCK
  • How To Use Your MasterLock (watch this YouTube)
  • When you lock your lock, please ensure it is on the code you have set it to.
  • All bins must be locked with a BINZ provided lock for insurance and security purposes
  • If you need an additional lock, please reach out to Team BINZ.
  • BINZ will provide one for an additional charge of $12 per lock.
  • Upon notification, your dashboard will contain an invoice for $12 which must be paid for the lock to be delivered.
How do I leave a positive review?
  • To leave BINZ a positive review, please visit our Trip Advisor page here.
How do I refer a friend?
  • To learn about BINZ referral program, visit our website here.
  • Earn $25 credit for each friend that uses your referral link
Is there a weight limit for my bins?
  • Yes, all items must weigh less than 50lbs —this is for the safety and protection of BINZ drivers.
  • There will be a service charge of $100 for each item over the 50lbs limit per visit. (To protect the safety of our drivers, BINZ does not encourage this!)
  • To avoid this, BINZ encourages you to arrange your items between multiple bins.
  • Items are weighed prior to delivery and after pick up.
  • All weights are listed on your account at all times so you can see what your bins’ weights are
  • You will be notified if your item is close to or over the 50lb weight limit so you can redistribute or request an extra bin
What if someone other than me will be using my stored items?
  • Schedule the delivery and pick up for your items per normal
  • In the "additional notes for Team BINZ" section, add the name of the guest who will be staying at the resort and to whom the items) should be delivered.
What if the owner of a bin has passed away?
  • Provide BINZ with a death certificate, a letter from the trustee/executor of the estate, and instructions to whom the contents of the bin should be disbursed.
I only want to store for a few months, can BINZ help me?
  • BINZ bills annually but if you want to store for only a few months, you absolutely can.
  • BINZ does not prorate our pricing since it is so affordable to start with!
Should I wrap my glass bottles in my bin?
  • Yes, please! BINZ requires that all glass items are wrapped to avoid breakage and shifting.
  • BINZ will not be responsible for broken glass in bins. Please wrap accordingly.
What if I am staying at Montecristo or Novaispania?
  • Click here to see our FAQs dedicated to clients staying at Montecristo and Novaispania.
What if I want to cancel my BINZ after my renewal processes?
  • Guests will receive an email reminder 14 days PRIOR to their renewal date.
  • If a guest chooses to cancel services within this 14 day period, the guest will not incur any fees.
  • If a guest would like to not renew services, the guest needs to notify BINZ before their renewal date.
  • If a guest notifies BINZ within 10 days of their renewal date of their intention to cancel services, they will be charged a $10 service charge per item.
  • BINZ does not refund for cancellations beyond 10 days.

Specialty Items

Frequently asked questions

How much does storage cost?
  • $150 annually for one encased specialty item
  • BINZ does not prorate our pricing since it is so affordable to start with!
How do I schedule?
  • BINZ requires at least 7 days advance notice for all deliveries and pick ups
  • Log in to your Dashboard
  • Click “Schedule Now”
  • Select your booking type, delivery information, pick up information, and items you would like delivered
  • Insert your payment information (if necessary)
  • Click “Book Now”
How early should I schedule my delivery and pick up?
  • BINZ suggests: When you book your flight, book your specialty item!
  • If you are within the seven day notice, BINZ will assess a $10 per day per item late booking fee.
  • For example, if you require delivery on Feb 8th, you must schedule by Feb 1st. In this example, if you schedule of Feb 5th and have one item, you would incur a late booking fee of $40 ($10/day x 4 days)
What is the latest I can order a new specialty item?
  • BINZ suggests a 48 hour delivery in advance of leaving so you have time to pack. Please email.
How do I modify my booking - pick ups and deliveries?
  • If you need to modify your booking:
  • Please log in to your Dashboard.
  • Select “Deliveries and Pick Ups”
  • Find the booking that needs to be modified and select modify
  • If you need to cancel a booking, please do so on your account on your Dashboard
How do I renew my membership?
  • Visit "My Dashboard"
  • Click "Billing Details"
  • Add payment information and each item will automatically renew on its renewal date.
  • Please ensure your membership is up to date - BINZ will not pick up your items if your membership is not current.
  • Your payment information is secure. BINZ does not see the payment information.
  • It is processed through Stripe Credit Card Processor, a secure, encrypted method of payment used globally.
How do I see my account?
  • Please log in to My Dashboard
How do I reset my password?
  • Visit the "My Dashboard" page
  • Click "My Account Information"
  • Update your password and select "Change"
Is there a charge for delivery and pick up?
  • If there is a delivery fee, it will be noted on the drop down with your resort when scheduling.
  • The fee is per delivery and per pick up.
  • If you are staying at a resort that is not listed, please select "other" and the area you are in (Cabo Central, Corridor or San Jose). Additional information - boxes will appear, please answer those.
Where does BINZ drop off and pick up my items?
  • BINZ policy is to deliver and pick up from your resort's designated location.
  • Please ask the resort if you need help finding the resort's designated drop off /pick up location.
What time will BINZ pick up my items?
  • Please have your items to your resort’s designated location by 10 AM on the day you schedule a pick up. If your items are not in that location when our driver arrives, there is a fee for the BINZ driver to return. Montecristo & Novaispania guests - -this does not apply to you. Please see your FAQs)
What time will BINZ deliver my items?
  • By 2PM on your scheduled day of delivery. Montecristo & Novaispania guests —-this does not apply to you. Please see your FAQS
Can I get a discount if I store multiple items?
  • Yes. Upon registering your third paid item, you will receive a 10% discount. All items going forward will receive a 10% discount.
How do I set my lock?
  • TWO DAYS PRIOR TO YOUR DEPARTURE DATE, SET AND TEST YOUR LOCK
  • How To Use Your MasterLock (watch this YouTube)
  • When you lock your lock, please ensure it is on the code you have set it to.
  • All specialty items must be locked with a BINZ provided lock for insurance and security purposes
  • If you need an additional lock, please reach out to Team BINZ. BINZ will provide one for an additional charge of $12 per lock. Upon notification, your dashboard will contain an invoice for $12 which must be paid for the lock to be delivered.
How do I leave a positive review?
  • To leave BINZ a positive review, please visit our Trip Advisor page here.
How do I refer a friend?
  • To learn about BINZ referral program, visit our website here.
  • Earn $25 credit for each friend that uses your referral link
Is there a weight limit for my specialty items?
  • Yes, all items must weigh less than 50lbs —this is for the safety and protection of BINZ drivers.
  • There will be a service charge of $100 for each item over the 50lbs limit per visit. (To protect the safety of our drivers, BINZ does not encourage this!)
  • To avoid this, BINZ encourages you to register for an additional specialty item or bin.
  • Items are weighed prior to delivery and after pick up.
  • All weights are listed on your account at all times so you can see what your bins’ weights are
  • You will be notified if your item is close to or over the 50lb weight limit so you can redistribute or request extra storage options
What if someone other than me will be using my stored items?
  • Schedule the delivery and pick up for your items per normal
  • In the "additional notes for Team BINZ" section, add the name of the guest who will be staying at the resort and to whom the items) should be delivered.
What if the owner of a speciality item has passed away?
  • Provide BINZ with a death certificate, a letter from the trustee/executor of the estate, and instructions to whom the contents of the bin should be disbursed.
I only want to store for a few months, can BINZ help me?
  • BINZ bills annually but if you want to store for only a few months, you absolutely can. BINZ does not prorate our pricing since it is so affordable to start with!
What if I am staying at Montecristo or Novaispania?
  • Click here to see our FAQs dedicated to clients staying at Montecristo and Novaispania.
What if I want to cancel after my renewal processes?
  • Guests will receive an email reminder 14 days PRIOR to their renewal date. If a guest chooses to cancel services within this 14 day period, the guest will not incur any fees. If a guest would like to not renew services, the guest needs to notify BINZ before their renewal date.
  • If a guest notifies BINZ within 10 days of their renewal date of their intention to cancel services, they will be charged a $10 service charge per item. BINZ does not refund for cancellations beyond 10 days.

Golf Clubs

Frequently asked questions

How much does storage cost?
  • $150 annually for one encased set of golf clubs
  • BINZ does not prorate our pricing since it is so affordable to start with!
How do I schedule?
  • BINZ requires at least 7 days advance notice for all deliveries and pick ups
  • Log in to your Dashboard
  • Click "Schedule Now"
  • Select your booking type, delivery information, pick up information, and sets of clubs you would like delivered
  • Insert your payment information (if necessary)
  • Click "Book Now"
How early should I schedule my delivery and pick up?
  • BINZ suggests: When you book your flight, book your delivery and pick up!
  • If you are within the seven day notice, BINZ will assess a $10 per day per golf club set late booking fee.
  • For example, if you require delivery on Feb 8th, you must schedule by Feb 1st. In this example, if you schedule of Feb 5th and have one set of golf clubs, you would incur a late booking fee of $40 ($10/day x 4 days)
What is the latest I can register new golf club storage?
  • BINZ suggests a 48 hour delivery in advance of leaving so you have time to pack and prepare. Please email.
How do I modify my booking - pick ups and deliveries?
  • If you need to modify your booking:
  • Please log in to your Dashboard.
  • Select "Deliveries and Pick Ups"
  • Find the booking that needs to be modified and select modify
  • If you need to cancel a booking, please do so on your account
How do I renew my membership?
  • Visit "My Dashboard"
  • Click "Billing Details"
  • Add payment information and each set of golf clubs will automatically renew on its renewal date.
  • Please ensure your membership is up to date - BINZ will not pick up your golf clubs if your membership is not current.
  • Your payment information is secure. BINZ does not see the payment information.
  • It is processed through Stripe Credit Card Processor, a secure, encrypted method of payment used globally.
How do I see my account?
  • Please log in to "My Dashboard"
How do I reset my password?
  • Visit the "My Dashboard" page
  • Click "My Account Information"
  • Update your password and select "Change"
Is there a charge for delivery and pick up?
  • If there is a delivery fee, it will be noted on the drop down with your resort when scheduling.
  • The fee is per delivery and per pick up.
  • If you are staying at a resort that is not listed, please select "other" and the area you are in (Cabo Central, Corridor or San Jose). Additional information - boxes will appear, please answer those.
Where does BINZ drop off and pick up my golf clubs?
  • BINZ policy is to deliver and pick up from your resort's designated location.
  • Please ask the resort if you need help finding the resort's designated drop off/ pick up location.
What time will BINZ pick up my golf clubs?
  • Please have your golf clubs to your resort's designated location by 10 AM on the day you schedule a pick up. If your golf clubs are not in that location when our driver arrives, there is a fee for the BINZ driver to return. Montecristo & Novaispania guests - -this does not apply to you. Please see your FAQs)
What time will BINZ deliver my golf clubs?
  • By 2PM on your scheduled day of delivery. Montecristo & Novaispania guests —-this does not apply to you. Please see your FAQS
Can I get a discount if I store multiple sets of golf clubs?
  • Yes. Upon registering your third paid item, you will receive a 10% discount. All items going forward will receive a 10% discount.
Does BINZ require my golf bag to be locked?
  • We recommend and strongly encourage you to lock your golf bag. You can purchase a lock from BINZ for $12 or you can provide your own lock.
How do I leave a positive review?
  • To leave BINZ a positive review, please visit our Trip Advisor page here.
How do I refer a friend?
  • To learn about BINZ referral program, visit our website here.
  • Earn $25 credit for each friend that uses your referral link
Is there a weight limit for my golf clubs?
  • Yes, all sets of clubs must weigh less than 50lbs —this is for the safety and protection of BINZ drivers.
  • There will be a service charge of $100 for each item over the 50lbs limit per visit. (To protect the safety of our drivers, BINZ does not encourage this!)
  • To avoid this, BINZ encourages you to register and store an additional set of golf clubs..
  • All sets of clubs are weighed prior to delivery and after pick up.
  • All weights are listed on your account at all times so you can see what your bins' weights are
  • You will be notified if your item is close to or over the 50lb weight limit so you can redistribute or request more storage options.
What if someone other than me will be using my golf clubs?
  • Schedule the delivery and pick up for your items per normal
  • In the "additional notes for Team BINZ" section, add the name of the guest who will be staying at the resort and to whom the set of clubs) should be delivered.
What if the owner of the golf clubs has passed away?
  • Provide BINZ with a death certificate, a letter from the trustee/executor of the estate, and instructions to whom the set of golf clubs should be disbursed.
I only want to store for a few months, can BINZ help me?
  • BINZ bills annually but if you want to store for only a few months, you absolutely can. BINZ does not prorate our pricing since it is so affordable to start with!
What if I am staying at Montecristo or Novaispania?
  • Click here to see our FAQs dedicated to clients staying at Montecristo and Novaispania.
What if I want to cancel after my renewal processes?
  • Guests will receive an email reminder 14 days PRIOR to their renewal date. If a guest chooses to cancel services within this 14 day period, the guest will not incur any fees. If a guest would like to not renew services, the guest needs to notify BINZ before their renewal date.
  • If a guest notifies BINZ within 10 days of their renewal date of their intention to cancel services, they will be charged a $10 service charge per set of clubs. BINZ does not refund for cancellations beyond 10 day

Storage Units

Frequently asked questions

When can I move in?
  • Once you have paid in full, you can schedule your move in date via your dashboard on the BINZ website. Moves can only occur with prior scheduling.
Do you have an elevator?
  • Yes! The bodega is equipped with an industrial elevator.
Do you have carts to assist with move-in and out?
  • BINZ provides different size carts, dollies, and flatbeds to help with your move in and out. Please ask our team for help if you need access to one of these.
What are the hours I can access my storage unit?
  • Please visit your dashboard to schedule a time to visit your storage unit. Access to your storage unit can only occur with prior scheduling.
When are my fees due?
  • Monthly storage fees are due on their monthly date of renewal.
  • Annual storage fees are due on their yearly renewal date.
Is there anything I cannot store in my storage unit?
  • Perishable items, drugs, weapons, living or deceased organisms, decaying matter, garbage, pressurized cans or bottles, chemicals, propane tanks or the sort.
How should I lock my storage unit?
  • All storage units must be locked and you provide the lock of your choice. BINZ does not provide them. Please remember your key or combination. BINZ charges $25 to cut off any locks.

Vehicle Storage

Frequently asked questions

How do I schedule a drop off or pick up of my car from your bodega?
  • Please visit your Dashboard to schedule the drop off or pick up of your vehicle.
Where do I bring my car to store it?
  • You will bring your car to our BINZ bodega at your scheduled time. The bodega is located here.
Should I leave gas in my car? What if I have an electric vehicle?
  • We recommend that all cars have a full tank of gas to minimize condensation which can cause rust.
  • However, at a minimum, all cars must have at least half a tank of gas when delivered to the BINZ bodega.
  • We recommend that all batteries are charged to 100% but at a minimum all electric vehicles must have at least 50% charge on the battery.
Is there a discount if I store my car for multiple months?
  • BINZ has monthly and annual storage options, if you are planning to store your car for a few months,
  • look to see if an annual storage plan makes more sense for you - this will ensure you have a storage spot and you save 20% on annual storage.
Do I have in and out privileges?
  • BINZ car storage is a storage facility and not a parking garage.
  • As such, all in and outs must be scheduled.
When are my fees due?
  • Monthly storage fees are due on their monthly date of renewal
  • Annual storage fees are due on their yearly renewal date.
  • Renewal fees will automatically be charged to your credit card.
What is included in my car storage?
  • Indoor, temperature-controlled, and secure storage
  • Cars will be started once a month. If they do not start, a jump will be provided to get them started.
  • Cars will be moved 5-6 inches once a month to hopefully avoid flattening of the tires
Can I store my scooter/Vespa with BINZ?
  • Of course! We would be happy to store it for you.
  • BINZ can address reduced storage fees for these vehicles.
What do I need to do for my license plates/registration for a car in storage?
  • Cabo’s government has become strict about cars in storage having current license plates.
  • The government may impound a vehicle in storage if license plates/registrations are not current.
  • Please make sure yours are current throughout the duration of the storage term to avoid this situation.
Can I cover my vehicle?
  • You can, but if you would like BINZ to start it periodically, we ask that you not cover your offroad vehicle.
  • The BINZ bodega is enclosed and dust free so a cover is not necessary
What is included in my offroad vehicle storage?.
  • Indoor, temperature-controlled, and secure storage
  • Indoor, temperature-controlled, and secure storage
  • Offroad vehicles will be started once a month. If they do not start, a jump will be provided to get them started.
  • Offroad vehicles will be moved 5-6 inches once a month to hopefully avoid flattening of the tires
Can I cover my vehicle?
  • You can, but if you would like BINZ to start it periodically, we ask that you not cover your offroad vehicle.
  • The BINZ bodega is enclosed and dust free so a cover is not necessary
What types of offroad vehicles can I store?
  • We store a range of offroad vehicles, including RZRs, ATVs, and other all-terrain vehicles.
  • Contact us to discuss specific requirements for your vehicle.
Can I store gear with my vehicle?
  • You can store anything that you can fit in the storage compartments of your offroad vehicle.